Cookies Policy

Haus of Mugs
A trading name of Vortex Creations Group Ltd

1. Introduction

This Cookies Policy explains how Haus of Mugs (“we”, “us”, “our”), a trading name of Vortex Creations Group Ltd, uses cookies and similar technologies on our website (“Website”).

This policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.

By continuing to use our Website, you acknowledge that cookies may be used in accordance with this policy and your cookie consent preferences.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites function efficiently, remember your preferences, improve user experience, and provide analytical information to website owners.

Cookies may be:

• Session Cookies – deleted when you close your browser.
• Persistent Cookies – remain on your device until they expire or are deleted.
• First-Party Cookies – set by our Website.
• Third-Party Cookies – set by external services integrated into our Website.

3. Legal Basis for Using Cookies

Under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), we:

• Use strictly necessary cookies without consent where required for the operation of the Website.
• Obtain your consent before placing non-essential cookies on your device.
• Allow you to withdraw or modify your consent at any time.

4. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation of our Website and cannot be disabled. They enable functions such as:

• Shopping cart functionality
• Customer login sessions
• Secure checkout processes
• Fraud prevention and security measures
• Remembering cookie consent preferences

Without these cookies, parts of the Website may not function correctly.

B. Functional Cookies

These cookies allow enhanced functionality and personalisation. They may remember:

• Language preferences
• Region selection
• Account settings
• Previously viewed products
• Saved preferences

Disabling these cookies may affect certain website features.

C. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Website. Information collected may include:

• Number of visitors
• Pages visited
• Time spent on pages
• Navigation paths
• Device and browser information
• Traffic sources

We may use services such as Google Analytics, Google Tag Manager and WooCommerce Analytics. Analytics data is generally aggregated and anonymised where possible.

D. Marketing and Advertising Cookies

These cookies help us provide relevant advertising and measure marketing effectiveness. They may be used to:

• Deliver personalised advertisements
• Limit repeated advertising
• Measure campaign performance
• Track conversions
• Create audience segments

These cookies may be set by Google Ads, Meta (Facebook and Instagram), TikTok, Pinterest, Microsoft Advertising and other advertising partners. These providers may combine information collected from our Website with information collected elsewhere.

E. Social Media Cookies

Our Website may include content or plugins from social media platforms such as Facebook, Instagram, X (formerly Twitter), TikTok, YouTube and Pinterest. These cookies may enable content sharing, social login features, embedded content functionality and visitor tracking across websites.

5. WooCommerce Cookies

As our online store operates using WooCommerce, the following cookies may be used to provide e-commerce functionality:

• woocommerce_cart_hash – helps WooCommerce determine when cart contents change.
• woocommerce_items_in_cart – records whether your shopping cart contains items.
• wp_woocommerce_session_ – stores a unique code for each customer to locate cart data in the database.
• woocommerce_recently_viewed – stores recently viewed products where enabled.

These cookies are necessary for the operation of our online store.

6. Third-Party Services

We may use trusted third-party providers to support our Website and business operations, including payment providers (such as Stripe, PayPal, Klarna), shipping and fulfilment partners (such as Royal Mail, DHL, DPD, Evri and Printful) and marketing services (such as Google Ads, Meta Pixel and email platforms). These providers may place cookies on your device when you interact with their services through our Website. We recommend reviewing their respective privacy and cookie policies.

7. Managing Your Cookie Preferences

When you first visit our Website, you will be presented with a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise cookie settings

You may change your preferences at any time by clicking the “Cookie Settings” link on our Website, updating your browser settings, or clearing stored cookies from your device.

8. Browser Controls

Most browsers allow you to view, delete, block or restrict cookies stored on your device. You can find instructions through your browser provider, including Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. Blocking all cookies may affect Website functionality.

9. International Data Transfers

Some third-party providers may process information outside the United Kingdom. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Data Protection Rights

Where cookie-related information constitutes personal data, you may have rights including:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent

Requests may be submitted using the contact details below.

11. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in law, changes in technology, changes to our Website, or new services and integrations. The latest version will always be published on this page with the updated revision date.

12. Contact Us

If you have any questions regarding this Cookies Policy or our use of cookies, please contact us by using the contact information provided on our website.

13. Cookie Declaration

A detailed and automatically updated Cookie Declaration is displayed below, listing the cookies currently detected on the Website, including cookie name, provider, purpose, duration and category.

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